|Table of Contents|

After-sale service strategy of bus enterprises in China(PDF)

长安大学学报（自然科学版）[ISSN:1006-6977/CN:61-1281/TN]

Issue:
2011年04期
Page:
107-110
Research Field:
Publishing date:
2011-08-20

Info

Title:
After-sale service strategy of bus enterprises in China
Author(s):
HAN Liang;  DU Rong
School of Automobile, Chang'an University, Xi'an 710064, Shaanxi,China
Keywords:
bus;  after-sales service;  service zone;  competition;  market
PACS:
F426.471
DOI:
-
Abstract:
In order to solve the problems existing in the after-sale service of bus enterprise and establish an improved after-sale service network, this paper provides a method of building different service zones. By means of line-distance method and Euclid method, the locations and the scales of service areas are reasonably solved. Meanwhile, the bus enterprise can define the perfect inventory through fixed-quantity system. The results indicate that: setting up after-sale service zone and appropriate center parts library can improve service efficiency and service quality, shorten the reaction time, and reduce service costs under meeting the needs of user. 9 refs.

References:

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Memo

Memo:
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Last Update: 2011-08-20