|Table of Contents|

Influence mechanism of public charging service satisfaction from perspectives of service perception and group heterogeneity(PDF)

长安大学学报（自然科学版）[ISSN:1006-6977/CN:61-1281/TN]

Issue:
2025年6期
Page:
227-236
Research Field:
交通工程
Publishing date:

Info

Title:
Influence mechanism of public charging service satisfaction from perspectives of service perception and group heterogeneity
Author(s):
ZHANG Hua
(Department of Culture and Science and Technology, Party School of Shaanxi Provincial Committee of C.P.C(Shaanxi Academy of Governance), Xi'an 710061, Shaanxi, China)
Keywords:
traffic engineering;  public charging service satisfaction;  structural equation modeling;  electric taxis;  service perception
PACS:
U411
DOI:
-
Abstract:
Most existing research has primarily focused on the purchasing behavior of electric vehicles and the technical planning of charging facilities. However, empirical studies systematically exploring the influencing mechanism of charging satisfaction from the perspective of service perception remain relatively scarce, particularly lacking in-depth analyses targeting highly dependent groups. Based on the perceived data of public charging services from 365 electric taxi drivers in Xi'an, this study empirically analyzed the influencing mechanism of charging satisfaction from two dimensions—service perception and group heterogeneity—by employing structural equation modeling(SEM)and multivariate ordered logit models.A perception evaluation system was constructed, encompassing four dimensions: spatial accessibility, facility availability, operational convenience, and humanized services. The study examined the pathways through which these dimensions influenced overall satisfaction. Additionally, personal attributes of drivers and variables characterizing their charging behaviors were introduced to identify satisfaction differences across various groups.The findings revealed that operational convenience, spatial accessibility, and facility availability all exerted significant positive impacts on charging satisfaction(with path coefficients of 0.44, 0.34, and 0.20, respectively), whereas the influence of humanized services did not pass the significance test. Factors such as age, vehicle type, vehicle ownership, charging location, and charging habits were found to significantly affect satisfaction evaluations. Specifically, older drivers, ride-hailing drivers, hybrid vehicle drivers, and those who charged at fixed locations reported higher levels of satisfaction.This study expands the theoretical framework for research on charging satisfaction from the dual perspectives of service perception and user heterogeneity. It provides empirical evidence and practical references for the precise optimization of public charging services, the enhancement of operational efficiency, and the formulation of policies aimed at promoting new energy vehicles.6 tabs, 1 fig, 30 refs.

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Last Update: 2025-12-20